Refunds, Dispatch & Shipping

DISPATCH & SHIPPING INFORMATION
We use Australia Post services to ship all orders.
We dispatch your order(s) on the same working day if payment is received before 12, otherwise on the next working day.

Due to our privacy policy, your order will be shipped in a plain carton or sachet.

Australia Standard Delivery $9.95 | 2-7 Business Days*
Australian Next Business Day / Express Delivery $13.95 | 1 -3 Business Days*

Order by 12pm (Australian Eastern Daylight Savings Time) on any business day and receive your order in 1-3 Business days (excluding weekends & public holidays). Next Business Day delivery is available to customers located in Australian CBD, metro and major regional areas (excluding Perth & Darwin).

– Check the link below for further details:
https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverag

Delivered with Safe Drop -Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery
We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)
*Please note: During the Christmas period, sale or promotional events, delivery may take longer than the stated delivery times above.

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)
Your order will be dispatched pending credit card authorisation, verification and availability of stock.
You are transacting with Uberlube.com.au . Your order will be fulfilled from our Australian warehouse located in Sydney, NSW.

All prices in our online store are in Australian dollars.

Do I have to sign for my delivery?
Yes, we need a signature to successfully complete delivery of your goods. However, you can select a safe spot for Australia Post to leave your parcel at your own risk. If no one’s home or there’s limited access to the address, Australia Post will leave a card letting you know where and when you can collect your order.

How do I track my order?
Once your order’s been dispatched, you’ll receive an email confirmation from us. The email will contain a tracking number that allows you to follow the progress of your delivery.
Your tracking information won’t update until the shipping status becomes available from Australia Post. This normally takes about 24 hours from the receipt of ‘Your order is on its way’ confirmation email.

RETURNS AND REFUNDS POLICY

What can I return or exchange and when?
If you change your mind on an item, you can return it for an exchange or refund.
Items must be returned within 14 days of purchase.
You must provide your receipt/tax invoice.


The item(s) must meet the following conditions:

  • Be in a saleable condition
  • Be unused/unopened with the original plastic seal attached to the product, with the packaging in perfect condition.

The above change of mind policy does not impact your rights under the Australian Consumer Law and Regulations.
Please note all return items are reviewed upon processing to ensure they meet the return conditions listed above.
Goods that do not match return conditions will the extra to the customer.

How do I exchange an item?
You can exchange your item for one of a different size or colour by sending it back and requesting an exchange. There will, however, be extra shipping and handling fees. If the item you’re exchanging it for is of a higher value, you’ll also be charged the extra.

Where do items need to be returned?
UBERLUBE.COM.AU
Returns & Exchanges
PO BOX 431 – POTTS POINT- NSW 1335 – AUSTRALIA
Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

How do I return items?
In the event you have a faulty item, email us at service@uberlube.com.au before returning it for an exchange.
Please clearly state what are the reasons for return with photos attached.

Credit for returns?
After reception and verification of your returned item(s), we will process the refund within 3 working days.